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About Us
Balm Balm Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Balm Balm Ltd
PO BOx 830A Thames Ditton Surrey KT1 9BB United Kingdom
Phone: +44 (0)20 8339 0696
Fax: +44 (0)20 8339 0811
Email: info@balmbalm.com
Making A Purchase
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. ways contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping And Handling There is a one off charge for second class delivery within the UK of £1.50 per order. For the EEC we charge £3.50 per order and just £6 per order anywhere else in the world.
Delivery Schedule
We endeavour to process your order within three working days and send out 2nd class within the UK and Airmail elsewhere.
Back Orders
Back Orders There should never be the need for backorders of our balm balm.
Tax Charges
Tax Charges Orders are inclusive of tax.
Credit Card Security
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption by Paypal systems. We never see the details. They are not held in clear text on any web site.
Guarantee
Guarantee We guarantee your satisfaction to the best of our frail human abilities.
Reaching Us
Reaching Us If you need to reach us, please email us using the link on the store and web pages. Alternatively, you can call on +44 (0)20 8339 0696 (International +44 +44 (0)20 8339 0696) or fax us on +44 (0)20 8339 0811 or write to us at PO BOx 830A Thames Ditton Surrey KT1 9BB United Kingdom
Privacy Policy
Privacy Policy Balm Balm Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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